Renewals Manager

Retentions Account Manager

Location: London Hybrid

Salary: 35-45k + OTE (uncapped)

We’re seeking an enthusiastic and driven individual to help us achieve world-class retention rates. If you’re excited about joining a fast-growing, collaborative company with endless opportunities for progression and development—read on!

The company:

A leading tech company specialising in providing data on the fastest-growing businesses in the UK. Their mission is to become a global data powerhouse, empowering organisations to connect and collaborate with ambitious, high-growth companies worldwide.

The Role:

As a Retentions Account Manager, you’ll combine relationship-building expertise with a results-driven mindset. You'll manage a portfolio of approximately 90 clients, taking the time to understand their unique needs, building trust, and ensuring they achieve their goals with our platform.

Key Responsibilities

• Maximising retention: Proactively manage your client portfolio to achieve high retention rates—and enjoy the rewards of your success.
• Understanding client goals: Collaborate with decision-makers to align their goals with our platform, creating clear action plans for long-term success.
• Building strong relationships: Regularly engage with clients through email, phone calls, and in-person meetings.
• Driving customer success: Monitor and improve client health metrics to enhance their experience and satisfaction.
• Creative account management: Efficiently manage a large client base by prioritising efforts and exploring new ways to maximise impact.

What we need from you:

We’re looking for individuals with diverse backgrounds and skills, but here’s what you’ll need to succeed:

• Experience: At least 1+ year of hitting individual commercial targets.
• Curious and coachable: You love learning, embrace feedback, and adapt quickly.
• Strong communicator: You can connect with a variety of personalities and explain complex ideas in a clear, audience-friendly way.
• Resilient and goal-oriented: Highly organised, determined, and always ready to go the extra mile to achieve success.

What's on offer with this role:

In addition to the salary and bonus package shared above, they offer:

• Professional development: Ongoing training, development opportunities, and access to free books.
• Equity options: A substantial share options scheme so you can share in the company’s growth.
• Health and wellness: Free counselling and wellness resources
• Travel perks: Subsidised travel, including a rail season ticket loan, free railcards, and a cycle-to-work scheme.

If you’re passionate about building relationships, driving customer success, and thriving in a fast-paced environment, we’d love to hear from you!