Customer Success Manager - Finland

An opportunity for an experienced Customer Success professional to join a leading Software Vendor, helping them develop and exceed expectations of Enterprise Clients across the Nordics.

What they do:

They are a global leader in experience management, providing a platform for collecting employee and customer experience data giving their clients analytical insight and a competitive edge. Their solution captures experience data helping to transform organisations, resulting in continuous innovation and competitive advantage. They have over 4,700 customers serviced in 50 countries.

What they are looking for:

A CSM with experience of assisting a selection of customers in the use of Enterprise Feedback Management. You'll be able to build long-term relationships with customers and act as their adviser and consultant, in turn helping them receive the best value from the services provided

What you'll be doing:

• Developing long-term and trusted partnership with customers, becoming a trusted advisor
• Helping customers overcome business challenges and assisting through workshops, gatherings, consultancy, etc.
• Being active across internal projects across Nordic offices (Oslo, Stockholm and Espoo / Helsinki)

Why join them?

• Flat hierarchies. Short decision paths. Good working atmosphere.
• Great opportunity for career development, clear progression planning and goals to achieve
• For them an open-door policy is self-evident. They love Feedback. This not only a phrase, but a living reality.
• You will find more than just a place to work - motivated and cordial colleagues and a strong team spirit based on respect and trust.
• Freedom to develop and unfold personally, lots of perspectives for the future!
• Regular company and team events
• A place where you will have a great time while simultaneously developing your skills and challenging yourself to do your best work yet

Location:

This role will be based in Espoo, Hybrid

Please note this role requires a professional level of Finnish language skills

If you have any questions ahead of your application, please feel free to get in touch.